FAQ

Frequently Asked Questions – AquliaShop

We’ve gathered answers to the most common questions to make your shopping experience smooth and stress-free.

1. Are your Dolphin pool cleaners authentic?

Yes. We only sell 100% authentic Dolphin robotic pool cleaners sourced from trusted suppliers. No replicas, no knock-offs.

2. Do you offer free shipping?

Yes! We offer FREE shipping to the United States only. Delivery time is usually 3–5 business days after your order is processed.

3. How long does it take to process my order?

Orders are processed within 1–2 business days. You will receive a confirmation email once your order has shipped along with a tracking number.

4. What is your return policy?

We offer free returns within 30 days of receiving your order. For refunds, the request must be made within 15 days of delivery. Exchanges are also available.

5. How do I request a return or refund?

Simply contact us via email at Contact@poolzy.shop or call us at +1 720 994 2310. Our team will guide you through the process.

6. Do you ship internationally?

Currently, we only offer free shipping within the United States. For other countries, please contact us for a custom shipping quote.

7. How do I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can also visit our Track Your Order page and enter your tracking number.

8. What payment methods do you accept?

We accept major credit cards and Shopify secure checkout.

📞 Phone: +1 720 994 2310